Convenience of using IP telephony in business
The definition of IP telephony is not limited to the concept of low-cost calls between cities and countries, as most people think. In business, such technologies are used not only to directly reduce the cost of telephone communications.
IP-protocol helps small and medium-sized businesses to get great opportunities at a reasonable price. Previously, this was only available to large organizations. New functionality allows small businesses to be competitive, thereby providing savings by optimizing infrastructure and maintenance costs.
Virtual IP PBX
It has always been considered that when calling a company it is proposed to dial the internal number of a specific employee, then such an organization is necessarily large. Such beliefs are justified by the fact that only a large company can afford the cost of purchasing and maintaining its own automatic telephone exchange.
If in the case of a physical PBX, redirection can only be done to employees in the office, then the virtual PBX can transfer calls even to home and mobile numbers. In addition, workers at this time may be in different cities and countries. Small businesses that do not have a physical office at all also often use the capabilities of a virtual PBX.
Virtual telephone network for enterprises with branches
For everyone, renting a number with a code of 0-800 (for making free calls) or a city telephone code is available. The automatic telephone exchange, in turn, provides call forwarding to the offices, branches, warehouses and outlets of the enterprise in any territory.
The combination of telephone and information system
IP telephony makes it possible to use information from the corporate information database. When a call is received, the necessary customer data appears on the screen (special service conditions, all previous orders, etc.).
One of the main advantages of IP telephony is that to use it, the business owner is not obliged to purchase special equipment. Full processing of requests is carried out with the help of existing office devices – computers. It is only necessary to install special programs for making calls through the IP telephone network.